Desktops that Provide User Satisfaction

Customer satisfaction is one of the most crucial aspects of any business. It also plays an important factor in PC sales and computer rentals. When it comes to choosing desktop computers, performance is the deciding feature. But certain other features such as design, ergonomics, and aesthetics also influence the decision.

User trends

While performance is certainly the topmost decisive factor for user satisfaction, the price comes a close second. People are constantly looking to get more value for their money, and manufacturers are responding with better computers for the less price. It is found that the users like to use computers that are both user-friendly as well as offer a wide variety of features and good support. Surveys have revealed that Apple, Lenovo, and Asus are among the top favorites when it comes to user-friendliness. These are also among top computer rental recommendations.

Customer support and satisfaction

Functionality and support are important aspects that influence the customer satisfaction. While most of the computer manufacturers provide excellent support, over 35% of the desktop related problems have not been successfully resolved by their customer support teams. This problem can be avoided with computer rentals as most rental plans come along with technical support. In addition to this, certain other aspects, such as breakdown of the various components, also play a role in user satisfaction. Users have identified that breakdowns are least in Apple desktops, and Lenovo comes a close second with hard drive being the main reason of the breakdown.

The verdict

Manufacturers are nowadays producing more reliable PCs than they used to do two years ago. It was found through a survey conducted by leading experts that the user satisfaction in 2012 exceeded 80% compared to about 65% in 2010. The survey also revealed that Apple and Lenovo are among the top computers that provide more value to their price.

Computers that Satisfy the Users
Friday, January 25, 2013